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Crisis Services

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Crisis situations happen.  Mental Health and AODA struggles don’t discriminate.  People from every walk of life and every situation struggle every day and some feel like there is no help.  There is!  

your story


Are you feeling suicidal?

Where there is help, there is hope!  Please call our Crisis Line to connect with a mental health professional that can help


About our Crisis Line

Partnering with Northwest Connections, we provide a 24 Hour Crisis Line for citizens who are experiencing urgent mental health or substance abuse needs.  During 16 ½ of those hours (8 on weekends and holidays), the phone staff have a Mobile Crisis worker that can be sent to you, if appropriate.  Our staff are well trained and resourceful and, most importantly, focused on what is best for the individual in crisis. 

Services Available:

  • 24 hour telephone support
  • 16 ½ hours of mobile response available during business days (8 on weekends/holidays)
  • Initial Assessment and planning for the best response
  • Telephone stabilization, avoiding unnecessary hospitalizations
  • Linkage to service providers and follow up to ensure transitions to new and current providers are smooth


  • Our services are reimbursed by Medical Assistance and many third party insurance companies.  We will work with your insurance provider directly
  • If your insurance does not cover Emergency Mental Health Services, you will not be billed


What do I do if someone I know is in crisis?

If you have a loved one who is suicidal, do not leave them alone.  

Try to get the person to seek help immediately from an emergency room, physician or mental health professional. 

Take any comments about suicide or wanting to die, seriously.  Even if you do not believe they will actually attempt suicide, they are in distress and need your help in receiving mental health assistance.

Know the signs.  If you notice that there are new or increased behaviors, the individual may be at greater risk of suicide. 

Do you see the signs?

  • Talking about wanting to die or to kill themselves
  • Looking for a way to kill themselves, such as searching online or buying a gun
  • Talking about feeling hopeless or having no reason to live
  • Acting anxious or agitated; behaving recklessly
  • Not feeling like themselves
  • Withdrawing or isolating themselves
  • Not taking care of themselves
  • Talking about feeling trapped or in unbearable pain
  • Talking about being a burden to others
  • Increasing the use of alcohol or drugs
  • Sleeping too little or too much
  • Showing rage or talking about seeking revenge
  • Displaying extreme mood swings

Ask the hard questions:

  • Is there something I can do to help?
  • Are you thinking about killing yourself?
  • Will you let me help you?

Assist in getting help:

  • Call the Crisis Line with them
  • Call a Mental Health Clinic with them, to make a referral for services

 Can I get more information from a website?

There are countless campaigns to increase awareness of suicidal thoughts and countless resources to seek help.  Here are links to a few of those state and national resources:

  • Prevent Suicide Wisconsin

Supports suicide prevention and provides many facts and links to suicide prevention throughout the state.

  • The Campaign to Change Direction

Know the Five Signs.  The Campaign to Change Direction is a collection of people who have come together to create a new story in America about mental health, mental illness and wellness.

  • National Suicide Prevention Lifeline

A 24-hour, toll-free, confidential suicide prevention hotline and website with resources for assistance and advocacy.

  • The QPR Institute

QPR stands for Question, Persuade and Refer, three steps anyone can learn to help prevent suicide.  Just like CPR, QPR is an emergency response to someone in crisis and can save lives.

  • Suicide Prevention Resource Center

Supports suicide prevention with the best of science, skills and practice

  • Substance Abuse and Mental Health Services Administration

Website designed to provide information, referrals, data, campaigns and more, regarding suicide prevention throughout the US.

  • National Alliance on Mental Illness (NAMI) – Wisconsin Site

Offers information, support and advocacy for persons affected by mental illnesses

  • Hopes WI

Suicide education and prevention site, designed to provide information, support and hope as well as resources for survivors and prevention.

  • American Association of Suicidology

A resource and education organization, dedicated to the understanding and prevention of suicide

  • Man Therapy

Therapy.  The way a man would do it.

  • Veterans Crisis Line

A site designed to provide help and resources for Veterans and their families. 

 What will happen when I call the Crisis Line?

Our 24 Hour Crisis Line is available for anyone struggling with mental health and/or alcohol and other drug use/abuse.  When you speak to one of our workers, they are going to ask you how they can help today.  The information that you provide the worker will guide them in providing you with the resources that will help you.  


The worker is going to ask a series of questions regarding your current thoughts and feelings.  They are also going to ask you about any treatment (counseling and/or medications) that you have had in the past or are currently utilizing.  The worker is also going to ask about any thoughts, feelings or attempts to harm yourself.  Finally, they will ask about supports that you may have in the community.  This process is to help put all of the information into context and serve you best.  

If you are calling on behalf of a family member, friend, loved one, please provide the worker with the best information that you can.  

Confidentiality and Information Sharing

In a world were all information is protected and privacy is respected, we wonder what we can share with whom.  Something to remember is that even if privacy laws prevent the worker from giving information to you about your loved one, you can always give them information.  

If you have contact with the Crisis Line, there are a few things to know.  In times of crisis, the worker may need to share information with Law Enforcement, Emergency Medical Services or hospital staff.  Please know that this information is not shared beyond the crisis.  

Safety and Prevention Planning

Our hope in every crisis contact is to help alleviate the urgency of the situation and assist in developing a plan for safety.  Natural supports, such as family and friends, are the people we are most comfortable with when it comes to our most personal struggles.  The crisis workers will attempt to work out a safety plan, in order to avoid taking away the rights of those in crisis.  It is important to share all relevant information with the worker, to make sure that everyone remains safe and follow-up services are realistic.

Voluntary Hospitalization

Very often, when someone is experiencing a mental health crisis, they will know that they need the stability of an inpatient behavioral health unit.  These specialized hospitals provide a safe and secure place for individuals who require a medication change in a monitored environment.  If your loved one desires a voluntary hospitalization, please assist them in calling their mental health or medical provider. In a crisis situation, our Crisis Line can also be consulted to help coordinate the information needed.  It is important to know that your loved one should not be left alone and may need your help with transportation to and from the hospital.

Involuntary Hospitalization

If it is necessary for an individual to be hospitalized involuntarily, the crisis worker and law enforcement will explain the procedure to your loved one and any supports available.  There are numerous criteria that need to be met in order for this process to be initiated; the reason for these criteria is to avoid taking away rights from individuals who are able to and willing to seek assistance on their own.  

After a Crisis

When a crisis situation has subsided and live is back to “normal,” we tend to overlook risk factors.  What should we do to make sure that our loved ones do not need to experience these events again?  

Make an appointment with a Mental Health provider

Clark County Community Services offers Outpatient Therapy and psychiatry services for the citizens of Clark County, in two locations; at the courthouse in Neillsville and at the Clark County Rehab and Living Center in Owen.  For your convenience, you can fill out the Referral form and email or fax it to us.

There are also numerous other resources available to you in the communities surrounding Clark County. 

Develop a Safety Plan

Generally a Safety Plan or Crisis Prevention Plan will be developed at the time of the contact.  These plans are intended to keep everyone safe until the next business day, when therapy appointments can be arranged.  It is important to be honest with the therapist or medical provider, so that they know the events leading up to the crisis contact.

It is always helpful to have a plan in place for future crisis situations.  Here are some questions and information to consider with your loved one:

  • Are you comfortable with your living arrangements?
  • How is your relationship with your mental health provider(s)?
  • What are the “triggers” that push you to feeling suicidal or unsafe?
  • What can I do to help? 
  • Are there other people that you would like help from?
  • Will you agree to talk to your support people if your suicidal/unsafe feelings return?
  • Could we put a list of support people together?  (include name, relationship and contact info)
  • Remember that alcohol and drugs can decrease inhibitions and negatively impact symptoms.
  • Keeping firearms and other potential hazards (medications, etc.) secured can aid in changing someone’s suicidal thoughts.


Release of Information Authorization

If a worker meets with you face to face, they will ask you to sign Releases of Information to share with your current providers, desired providers, family members and anyone else that you feel would have or need information regarding your crisis situation. 

 Rights and Grievance Procedure; Informed Consent; Written Acknowledgement of Receipt

                Whether a worker has met with you via phone or in person, you will receive brochure with the following information from Clark County Community Services:

 Consumer Satisfaction Survey

You will also be asked if you would like to participate in a Satisfaction Survey.  The survey is conducted by one of our non-crisis staff and occurs over the phone.  This staff member has only your name, phone number, date of crisis contact and the type of service (phone or in-person). 

  • Sample Consumer Satisfaction Survey

 Acknowledgement of Cost of Services

In order to offset the costs of providing Crisis Services to the citizens of Clark County, we ask that you provide your insurance information.  If your insurance covers Crisis Services as a benefit, we will work with them for reimbursement.  If our services are not a covered benefit, you will not be billed.







































































Clark County Courthouse
Hours:  8 a.m. to 4:30 p.m.
517 Court St., Room 301
Neillsville, WI 54456
Phone: (715) 743-5148
Fax: (715) 743-5154